WordPress Maintenance, Site Security, and Support Services

WordPress release new updates regularly, providing a lot of improvements and optimizations. Updates also include security patches and bug fixes and this is vital to the health of your WordPress website. WordPress owners who do not keep their WordPress sites updated are vulnerable to viruses, malware, and website hacks.

Our team is dedicated to maintain your WordPress website and keep everything updated on a weekly basis. Let us take care of your website so you can focus more on running and scaling your business.

Our security monitoring protects your website from viruses, malware, and intrusions by hackers. In partnership with iThemes and Sucuri, we provide new layers of security to your website giving our clients peace of mind.

However, in the unfortunate event that it happens, we work 24/7 around the clock to immediately take action and mitigate the attack. If this is something that requires more time, we would notify you and that's the only time we would incur additional fees.

We generate backups of your website and store it separately on a highly secured cloud server. This website recovery process is part of our regular maintenance service wherein it can be recovered and restored easily in the event something out of the ordinary happen.

Included in all our plans is our 24/7 Uptime Monitoring. If your website goes down, we receive a notification from Pingdom (our partner in website monitoring) and we'll take immediate action to review the issue. If the repair is something that would take more time, we will notify you before incurring any additional fees.

Website optimizations and auditing pages for any performance issue is something we deal with seriously. We understand that slow loading time affects your site conversion which will affect your business so we provide a monthly report on how you can improve your website's page speed.

If you are subscribed to the Business plan, we provide basic monthly page speed and SEO optimizations.

Broken links on your website not only affects your SEO ranking but also makes you lose opportunities for possible leads or conversions. Part of our regular maintenance process is to check your website for traffic leaks, broken links, and 404 pages.

As a conversion optimization specialists, we understand the importance of having fast loading pages. If your page loads more than 3 seconds specially on mobile, you lose customers right away.

If you are subscribed to the Business plan, we provide basic monthly page speed optimizations.

You can drive traffic to your website by running ads but nothing beats getting traffic from organic searches. It is free and could provide you a long-term traffic stream without having to spend a single centavo.

We are not Google experts but from our 10+ years of experience and supporting multiple websites we know what works and what doesn't. Our Business plan includes monthly on-page search engine optimizations.

We are Primo Collab for a reason. We collaborate with multiple teams and can work simultaneously with everyone without causing collisions and ensuring a smooth workflow with the help of Gitflow branching / version control system. Our team can deploy changes and updates and even revert back selected files back to a previous state if necessary.

A major update on WordPress or any of your plugin can ruin a LIVE production website. Don't risk it. We perform updates on a Staging Environment without affecting the LIVE site and scans for any issues before deploying to Production.

Check out our Support Program for how we can help you resolve any update issues that might occur.

An updated website is a secured one. WordPress core, theme and plugin updates are performed on your live production website.

Check out our Support Program for how we can help you resolve any update issues that might occur.

We provide free licenses for all our clients who are subscribed to any of our Web Maintenance plans. For the list of plugins that we have a license, please contact us.

Stay informed of your website’s updates with detailed weekly reports from our team, delivered right to your email inbox. Remain aware of every action taken to secure and maintain your WordPress website.

Primo Collab offers multiple ways for you to request support, and one of them is by email. Our team typically replies within 1-2 hours during business hours.

Emails we received after our regular business schedule will be addressed on the next business day.

For all our clients subscribed to Business plans, we offer them a quicker way to reach our team via Slack. Get a quicker turnaround on your support requests with our Slack Support. We respond immediately as soon as possible during business hours.

We offer a dedicated Account Manager to clients subscribed under Maintain Plus plan who takes the time to get to know your website and support needs and can provide recommendations for improvement.

Get discounts on our Support Program. Our support program offers lower rate for basic / minor edits you need done on your WordPress website.

You just need to send us an email with the changes you need done, we'll send you a quote, and once confirmed we'll work on it (24-48 hours turnaround). If you need urgent changes/fixes done, there's just a small additional cost for rush support.